Trevor at TRU

Experience

I’ve spent my career building robust, high-impact solutions that solve complex technical and business challenges. Across my roles at Gold Business, Digital Convergence and NCR Canada, I’ve designed, developed, and delivered systems that enhanced service quality, reliability, and performance for clients across Canada and internationally.

From optimizing critical infrastructure to architecting scalable digital solutions, my work has consistently delivered measurable improvements in efficiency, stability, and user experience. Whether leading major platform enhancements or troubleshooting mission-critical issues under pressure, I focus on creating clean, maintainable, and future-proof solutions that drive real business value.

Service Impact & Scope of Work

My contributions have had both direct and indirect impact on the delivery of essential services relied upon by organizations nationwide and globally. I’ve played key roles in projects that improved system performance, reduced operational friction, and strengthened service reliability often working on backend systems, integrations, and infrastructure that power core business operations.

Core Competencies

  • Enterprise Security: Next-Gen Firewalls, Zero-Trust Architecture, Threat Mitigation.

  • Modern Infrastructure: Cloud Administration (Google/Azure), Hybrid Identity Management, Infrastructure-as-Code.

  • Strategic Leadership: 20+ years of Business Continuity Planning, Vendor Management, and Risk Assessment.

 

Digital Convergence LtdIT Specialist / System Administrator - Role
Kamloops, BC | November, 2022 - February, 2026

IT Specialist / System Administrator

Systems Administrator, maintaining and optimising IT infrastructure.

Organization: Agile team of fewer than 50 employees.

Client Base: Managed solutions for a select group of 20 high-value clients, including:

    • Multi-national corporations
    • Major global enterprises
    • Municipalities

Many of these clients serve hundreds to thousands of internal stakeholders, with end-customer bases reaching into the tens of thousands. My responsibilities supported services that ultimately affected large user communities, where reliability, performance, and scalability had significant operational impact.

Gold Business Technologies LtdSystems Specialist / System Administrator - Role
Kamloops, BC | February, 2008 - November, 2022

Enterprise Document Solutions Engineer / System Administrator

Proven background as a Systems Administrator, maintaining and optimising IT infrastructure.

Deployed, configured, and maintained enterprise-grade fleet printing infrastructure across complex corporate networks.

Organization: 50+ employees across Canada, operating from 5 branch offices.

Client Base: Supported 6,500 clients nationwide, including:

    • Federal, provincial, and municipal government departments
    • Police and law enforcement agencies
    • Organizations with high security clearance requirements
    • Small and medium-sized businesses (SMBs)

My work helped ensure reliable, secure, and compliant service delivery in environments where uptime and data security are mission-critical.

NCR Canada Ltd.Service and Support Technician - Role
Kamloops BC | August, 2000 - October, 2006

Lottery Equipment Service & Support Technician

Service repair engineer - Factory trained for Lottery Terminals and related products

Field Service Support - HelpDesk

Organization: 100+ employees and contractors under this contract

Client Base: Supported 100's of retail service sites servicing tens of 1000's of clients province wide.

My work played a key role in delivering reliable, secure, and compliant IT services for the British Columbia Lottery Corporation (BCLC), a Crown Corporation where system uptime and data security are mission-critical. Downtime in this environment carries costs of hundreds of thousands of dollars per hour.