
Experience
I’ve spent my career building robust, high-impact solutions that solve complex technical and business challenges. Across my roles at Gold Business, Digital Convergence and NCR Canada, I’ve designed, developed, and delivered systems that enhanced service quality, reliability, and performance for clients across Canada and internationally.
From optimizing critical infrastructure to architecting scalable digital solutions, my work has consistently delivered measurable improvements in efficiency, stability, and user experience. Whether leading major platform enhancements or troubleshooting mission-critical issues under pressure, I focus on creating clean, maintainable, and future-proof solutions that drive real business value.
Service Impact & Scope of Work
My contributions have had both direct and indirect impact on the delivery of essential services relied upon by organizations nationwide and globally. I’ve played key roles in projects that improved system performance, reduced operational friction, and strengthened service reliability often working on backend systems, integrations, and infrastructure that power core business operations.
Core Competencies
Enterprise Security: Next-Gen Firewalls, Zero-Trust Architecture, Threat Mitigation.
Modern Infrastructure: Cloud Administration (Google/Azure), Hybrid Identity Management, Infrastructure-as-Code.
Strategic Leadership: 20+ years of Business Continuity Planning, Vendor Management, and Risk Assessment.
Digital Convergence Ltd
IT Specialist / System Administrator - RoleKamloops, BC | November, 2022 - February, 2026
IT Specialist / System Administrator
Systems Administrator, maintaining and optimising IT infrastructure.
Projects Related
Organization: Agile team of fewer than 50 employees.
Client Base: Managed solutions for a select group of 20 high-value clients, including:
- Multi-national corporations
- Major global enterprises
- Municipalities
Many of these clients serve hundreds to thousands of internal stakeholders, with end-customer bases reaching into the tens of thousands. My responsibilities supported services that ultimately affected large user communities, where reliability, performance, and scalability had significant operational impact.
Gold Business Technologies Ltd
Systems Specialist / System Administrator - RoleKamloops, BC | February, 2008 - November, 2022
Enterprise Document Solutions Engineer / System Administrator
Proven background as a Systems Administrator, maintaining and optimising IT infrastructure.
Deployed, configured, and maintained enterprise-grade fleet printing infrastructure across complex corporate networks.
Projects Related
Organization: 50+ employees across Canada, operating from 5 branch offices.
Client Base: Supported 6,500 clients nationwide, including:
- Federal, provincial, and municipal government departments
- Police and law enforcement agencies
- Organizations with high security clearance requirements
- Small and medium-sized businesses (SMBs)
My work helped ensure reliable, secure, and compliant service delivery in environments where uptime and data security are mission-critical.
NCR Canada Ltd.
Service and Support Technician - RoleKamloops BC | August, 2000 - October, 2006
Lottery Equipment Service & Support Technician
Service repair engineer - Factory trained for Lottery Terminals and related products
Field Service Support - HelpDesk
Projects Related
Organization: 100+ employees and contractors under this contract
Client Base: Supported 100's of retail service sites servicing tens of 1000's of clients province wide.
My work played a key role in delivering reliable, secure, and compliant IT services for the British Columbia Lottery Corporation (BCLC), a Crown Corporation where system uptime and data security are mission-critical. Downtime in this environment carries costs of hundreds of thousands of dollars per hour.
