Summary of projects related to companies I have worked for, some of the solutions that I have created and built to solve a number of different challenging issues.
Service Impact & Scope of Work
In my previous roles at Gold Business and Digital Convergence, I held positions where my contributions had both direct and indirect impact on the quality, reliability, and performance of critical services delivered to clients across Canada and internationally.
Digital Convergence Ltd
IT Specialist / System Administrator - RoleKamloops, BC | November, 2022 - February, 2026
IT Specialist / System Administrator
Systems Administrator, maintaining and optimising IT infrastructure.
Projects Related
Organization: Agile team of fewer than 50 employees.
Client Base: Managed solutions for a select group of 20 high-value clients, including:
- Multi-national corporations
- Major global enterprises
- Municipalities
Many of these clients serve hundreds to thousands of internal stakeholders, with end-customer bases reaching into the tens of thousands. My responsibilities supported services that ultimately affected large user communities, where reliability, performance, and scalability had significant operational impact.
Gold Business Technologies Ltd.
Systems Specialist / System Administrator - RoleKamloops, BC | February, 2008 - November, 2022
Systems Specialist / System Administrator
Proven background as a Systems Administrator, maintaining and optimising IT infrastructure.
Copy / print service engineer
Projects Related
Organization: 50+ employees across Canada, operating from 5 branch offices.
Client Base: Supported 6,500 clients nationwide, including:
- Federal, provincial, and municipal government departments
- Police and law enforcement agencies
- Organizations with high security clearance requirements
- Small and medium-sized businesses (SMBs)
My work helped ensure reliable, secure, and compliant service delivery in environments where uptime and data security are mission-critical.
NCR Canada Ltd.
Service and Support Technician - RoleKamloops BC | August, 2000 - October, 2006
Lottery Equipment Service & Support Technician
Service repair engineer - Factory trained for Lottery Terminals and related products
Field Service Support - HelpDesk
Projects Related
Organization: 100+ employees and contractors under this contract
Client Base: Supported 100's of retail service sites servicing tens of 1000's of clients province wide.
My work played a key role in delivering reliable, secure, and compliant IT services for the British Columbia Lottery Corporation (BCLC), a Crown Corporation where system uptime and data security are mission-critical. Downtime in this environment carries costs of hundreds of thousands of dollars per hour.