Acheivements

• Created and enforced device compliance policies in Jamf Pro, ensuring consistent security standards across all managed Mac devices

• Designed and implemented an automated device setup and onboarding process, significantly reducing manual IT effort for new hires

• Built multiple Okta workflows to automate device suspension and remote locking triggered by Jira tickets

• Developed an automated Jira onboarding ticket that creates new users in Okta and Google Workspace, streamlining user provisioning

• Integrated and configured Jamf Connect for seamless authentication between macOS and corporate identity providers

• Integrated Jamf Protect; created security profiles and system-wide security policies to enhance endpoint protection

• Integrated Jamf Trust; implemented intrusion detection, application control profiles, and security policies

• Integrated Okta with a Zero Trust model; designed onboarding/offboarding workflows, authentication policies, push groups, and application automation. Onboarded numerous applications using SSO, SCIM, SAML, and OAuth

• Configured Google Workspace to require Okta authentication along with Jamf Trust and Jamf Connect for secure device access

• Created a dedicated Jira project for user access requests and asset management

• Developed comprehensive IT policies and procedures

• Led Secureframe compliance efforts and achieved 72% SOC 2 Type 2 readiness for the company’s first audit

• Built Data Loss Prevention (DLP) processes and controls within Google Workspace to protect sensitive information

• Created a user access audit system for Atlassian, GitHub, and other applications using Google Sheets, Bash scripts, and vendor APIs

• Developed Standard Operating Procedures (SOPs) for key IT processes to improve consistency and knowledge transfer

• Documented system management procedures and network configurations for team reference and compliance

• Mapped vendor management processes and authorization methods for all SaaS applications

• Created numerous remediation scripts in Jamf Pro to resolve common user issues, significantly reducing Help Desk ticket volume

• Designed and implemented a software management process (SUPERMAN Script) to keep Mac devices current with security patches and updates, improving overall fleet security and compliance

• Developed a custom “Mac Migration Tool” Self Service app that automates backup of user data and critical application settings to Google Drive, then restores them on the new device, minimizing downtime during hardware refreshes

• Built a fully automated, encrypted Time Machine backup solution paired to the user and device. Pre-configured drives were sent to users; the process required no user intervention for backups and only IT intervention for restores (users never knew the encryption password), ensuring data security and compliance

• Created an Okta, FileVault, Jamf, and local user password sync health monitor with automated remediation to prevent access issues

• Developed a self-service password update tool that synchronizes the local password, Okta password, and forces Jamf Connect to resync using Okta API, Jamf API, and local CLI tools, reducing password-related support tickets

• Built a Self Service app to automatically install Xcode and Xcode Command Line Tools, replacing a manual multi-step process and automating the license agreement prompt, saving significant time for developers

• Created an in-house domain expiry monitoring tool for New Relic using a Dockerized container, APIs, Whois, and nslookup. Hosted locally with Kong reverse proxy and Nginx for public access while protecting client data and reducing third-party service costs. Included custom detection logic for special TLDs (.io, etc.) and rate limiting

• Developed an AI-powered prompt and Bash script to generate summary reports from New Relic Apache log data for client hosts

Acheivements

• Migrated IceWarp mail server to Microsoft Exchange Server

• Recovered from a critical RAID 10 failure on the E-automate server (two opposite stripes failed, followed by a second disk failure during recovery), limiting data loss to only 12 hours

• Recovered from E-automate Victoria database corruption (live database and backup tables affected), limiting data loss to approximately 1 hour and restoring business operations quickly

• Migrated three VMware servers to vCenter on an IBM BladeCenter with dual blades and SAS storage, a total of ten VM's moved

• Recovered a failed VMware blade after onboard USB module corruption by replacing it with a modified aftermarket Sandisk USB module, rebuilt the configuration, and restored the full failover cluster to quorum

• Responded to a security breach where attackers gained remote control of MS servers via an exposed RDP port and weak credentials (left open during testing by another admin). Isolated affected systems, removed malware, and restored secure configuration, preventing further compromise. Tools used, Kali Linux and Bitdefender and recent backup images

• Remediated a Drupal website compromise that turned two company sites into remote attack vectors and torrent servers (part of a Pakistani hacking campaign). Restored from backup, removed malicious files, patched vulnerabilities, and hardened the servers to prevent recurrence

• Identified and addressed an employee running illegal torrent software, downloading copyrighted material, and storing pornographic content on a company computer, mitigating legal and security risks. User fully locked out and stake holders were notified immediately.

• Provided field service support for Multi-Function Printers (MFPs)

• Installed and configured software applications on MFPs

• Collaborated with clients to upgrade their onsite networking infrastructure, including sourcing, configuring, and deploying updated networking equipment to enhance performance and reliability for enterprise document management software solutions

• Developed a custom Linux-based print middleware that bypassed proprietary ERP limitations, automating the conversion of PCL print streams into searchable PDFs and increasing document accessibility by 100% through a custom archival pipeline

• Developed a custom software integration for cost recovery in professional services environments (legal and consulting firms) using MyQ, EasyLaw, and PCLaw. Automated the accurate allocation of printing, copying, and scanning costs to specific clients, matters, or departments, reducing manual effort, minimizing under-billing, and decreasing client disputes.

• Built a custom payment page for our two Drupal websites, integrating with Moneris to enable secure online credit and debit card payments. Replaced the outdated PayPal integration; developed a custom solution due to legacy Drupal code and limitations of the turnkey AWS VPS environment.

• Led the strategic migration of the company’s IT infrastructure from an on-premise VMware Vcenter server environment to a consolidated cloud-based data center on Azure. Addressed high maintenance costs, scalability limitations, relocation downtime risks, and disaster recovery inefficiencies identified from previous physical data center.

• Migrated legacy Cisco ASA and PIX firewalls at five branch locations to modern solutions: conducted a successful proof-of-concept with pfSense, followed by full deployment of Netgate devices. Simultaneously upgraded switching infrastructure to managed switches and WiFi AP's to support future VoIP deployment and network segmentation.

• Consolidated internet service providers across five branch locations by implementing VLANs to combine Voice and Data traffic over a single ISP connection, reducing the number of ISP circuits and associated costs while maintaining performance and reliability.

Explanation of the VMware Migration

The company's IT infrastructure had started as a fragmented setup with multiple scattered on-premise VMware servers. Over time, these were consolidated into a more centralized VMware data center environment (using vCenter on an IBM BladeCenter with SAS storage and failover clustering).

While this consolidation improved management compared to the earlier dispersed setup, it still relied heavily on physical hardware. This created several ongoing challenges:

• High maintenance and hardware refresh costs

• Limited scalability as business needs grew

• Significant downtime risks whenever physical servers needed to be moved or relocated

• Inefficient disaster recovery processes

Past experiences with physical data center moves had shown that relocating servers often caused major user disruptions, inflated costs, and added unnecessary complexity. These lessons made it clear that continuing with a purely physical on-premise model was not sustainable.

As a result, the recommended and optimal path forward was a full cloud migration to Azure and Office365. This shift would eliminate the burdens of owning and maintaining physical hardware, improve scalability, reduce relocation risks, strengthen disaster recovery capabilities, and lower long-term operational costs.

Achievements

• Performed board-level repairs on electronic devices

• Repaired and refurbished lottery equipment

• Delivered field technical support to clients

• Advocated for improved working conditions and fair compensation for fellow employees regarding illegal pay practices and wage disparities

Acheivements

• Developed a Check Digit generator tool

• Served as Shop Steward and key member of the contract negotiation team; received formal negotiation training. Negotiated terms for the end of the Lottery contract when it was lost to an external vendor

• Provided technical support and escalation assistance to field technicians

• Programmed Keno Plasma Displays with serial port interface automation script

• Led the Keno LED Display peripheral conversion project (Altura Terminals), including development of a custom Cable Tester

• Created a bootable Linux rescue toolkit for Altrura Lottery terminals, including FTP and repair utilities for use at the main repair facility, plus ISO images for field staff assiting with firmware management on specialized USB drives using a Linux filesystem

• Built a damaged equipment inventory flagging and tracking system

• Performed board-level repairs, including surface-mount soldering on multi-layer boards and traditional single-layer board repairs

• Refurbished and repaired lottery terminals and peripherals

• Conducted advanced system fault diagnostics using signal tracers, oscilloscopes, and multimeters

• Performed engineer-level repairs, including firmware updates and ROM programming using board-level tools

• Repaired power supplies for lottery equipment

• Served as Lead Tech for the Altrura Lottery terminal upgrade project

• Acted as Senior Tech Lead for the Altrura Maintenance Project

• Handled international logistics and shipping; one of only two individuals in the region certified for cross-border shipments

• Completed GTetch Altrura engineering training

Acheivements

• Performed computer repairs and built custom systems

• Provided on-site technical support and repairs

• Optimized computer performance

• Executed hardware upgrades and software installations

• Removed viruses and malware

• Delivered phone-based technical support

Achievements

• Performed computer repairs and built custom systems

• Optimized system performance

• Executed software and hardware installations

• Provided phone-based technical support

Acheivements

• Repaired and refurbished donated computers

• Managed shipping and logistics of equipment

• Trained volunteers of varying skill levels and all ages on computer repair and refurbishing

• Optimized computer performance

• Automated computer imaging processes using PQ Magic, Norton Ghost, LapLink, Norton Commander, and OS/2 Warp with a custom batch script, improving efficiency of the refurbishing workflow

• Documented processes and created training materials for volunteers

• Performed system triage to determine which devices could be refurbished versus recycled